Training of operational and repair personnel for work is a system of measures aimed at developing the competence of workers. It is necessary to minimize the risks associated with emergency situations, as well as violations of labor protection rules in outsorsing. In the conditions of modern operation of residential and industrial facilities in Moscow and other regions of Russia, the proper level of competence is a priority task.
Training of employees is necessary to ensure proper functioning of the equipment. The operative worker must competently follow the dispatcher's instructions, eliminate malfunctions, perform routine maintenance, and comply with the rules for operating electrical installations. Especially in large cities, where even a short-term failure can negatively affect the condition of a residential apartment, office or enterprise.
• Advanced training
The preparatory course allows repairmen to improve their skills, master new technologies, which contributes to better execution of orders.
• Minimizing equipment downtime
An experienced employee is able to quickly identify problems, carry out scheduled preventive maintenance, reducing the downtime of devices. This directly affects the productivity of the enterprise.
• Ensuring safety in the workplace
Training in labor protection standards and safe methods for executing orders helps reduce the risk of injury. The staff adapts to work in hazardous conditions or emergency situations.
The training stages are divided into three parts:
Needs Analysis
The first stage involves assessing the current level of employee skills in accordance with job responsibilities. Occupational safety requirements are also taken into account.
Training
Includes theoretical and practical parts. Theoretical classes are aimed at studying the principles of operation of equipment, regulatory documentation, safety standards. The practical part involves practicing specific repair operations, diagnosing faults, and using protective equipment.
Certification
The final stage involves checking the information learned along with the acquired skills. Certification may include testing, interviews, and demonstration of practical skills. After certification, the employee is allowed to work in accordance with established standards.
Teaching methods are a set of techniques used to develop the abilities of students. This is a systematic approach to achieving educational goals.
Traditional methods
• Lectures
Often held in classrooms, using visual aids, presentations, and technical documentation. Lectures are aimed at studying the equipment and regulatory framework.
• Trainings
Trainings develop practical skills. They are held at training grounds or directly at the workplace.
• Mentoring
This method involves training a team under the guidance of an experienced mentor or master. The mentor conveys both technical knowledge and “informal” skills, that is, the intricacies of specific equipment after modernization.
Modern methods
• Online courses
This remote format is convenient for quickly updating knowledge. Often includes video lessons, tests, interactive tasks, a forum for communicating with teachers.
• Emergency simulators
This is an approach that includes digital or hardware simulators, which allows training in conditions close to reality. Such methods develop reaction, confidence, stress resistance, which is important for emergency situations.
Evaluation of training effectiveness is part of the quality management of the training program and increasing the impact on results. It helps to identify how much the training has improved the team's competence and overall performance indicators.
Evaluation criteria
• Reduction of accidents
Higher level of personnel training affects the reduction of the number of unscheduled stops, due to improved diagnostic skills.
• Speed of troubleshooting
Improved qualifications affect the reduction of time for repair and restoration of equipment serviceability.
• Quality of work performed
It is checked through a set of standards that must be made. They can be assessed by the presence of long-term breakdowns associated with improperly performed work.
Analysis methods
• KPI
KPI include quantitative indicators that allow you to track progress. You can also take into account the rate of accidents or violations of safety measures.
• Testing
Testing helps to evaluate theoretical knowledge and practical skills. Checks consist of written tests and exams. Such analysis is carried out after the completion of the course.
• Feedback
Feedback includes the opinions of employees, managers, and colleagues from related departments. Surveys and questionnaires reveal satisfaction with the process, as well as the applicability of the knowledge gained.
Training of operational and repair personnel is the main component of reliable operation of engineering systems. In the context of growing requirements for the quality of electrical installation maintenance, especially in megacities, the organization of the proper level of training, regular internships and certification is considered a mandatory condition.
